EASY RETURNS
We want you to feel confident when you shop with Premium Athletics. If you change your mind about a purchase, you may have a legal right to cancel your order and return the product, subject to the conditions and exceptions set out below.
YOUR RIGHT TO CANCEL
When you purchase products from us online as a consumer, you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
After telling us that you wish to cancel, you normally have a further 14 days to return the goods to us.
To cancel an order, please email info@premiumathletics.co.uk with your order number and tell us that you wish to cancel. We will then provide you with the relevant return instructions.
Our 14-day cancellation period is a statutory right and is separate from any additional voluntary returns period that we may offer.
RETURN ARRANGEMENTS
Depending on the product and the reason for return, we may arrange for the product to be returned to one of our suppliers, fulfilment partners or another designated return address.
We will provide clear return instructions before you send the product back. Please do not return products to an address unless we have confirmed that it is the correct return destination.
30-DAY RETURNS
Where a product is eligible for our additional 30-day returns period, we will accept returns for up to 30 days from the date you receive the product.
The 30-day period is an additional benefit provided by Premium Athletics and does not replace or reduce your statutory consumer rights.
Return eligibility may vary for certain products. Any product-specific return restrictions will be clearly stated on the relevant product page or before you place your order.
CONDITION OF RETURNED PRODUCTS
If you cancel an order under your statutory cancellation rights, you may handle the goods to the extent necessary to establish their nature, characteristics and functioning.
If you handle the goods beyond what would be permitted in a shop, you may be responsible for any reduction in their value, where permitted by law.
Where possible, please return products with their original packaging, accessories, manuals and other items supplied with the product. For certain products, packaging may be important for safe transportation and we may ask you to retain it.
We will not use packaging requirements or conditions of our voluntary 30-day returns policy to restrict your statutory consumer rights.
RETURN SHIPPING COSTS
If you cancel an order under your statutory cancellation rights, you are normally responsible for the direct cost of returning the goods unless:
• we have agreed to pay the return costs;
• the goods are faulty, damaged or incorrect; or
• we did not provide the required information about return costs before you placed your order.
For our additional 30-day returns period, return shipping costs will be the responsibility of the customer unless otherwise stated on the relevant product page.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
If your product arrives damaged, faulty, incorrect or does not conform to your legal rights, please contact us at info@premiumathletics.co.uk as soon as reasonably possible.
Please provide your order number and, where possible, photographs of the product or packaging. Photographs can help us investigate the issue with the relevant supplier or delivery provider, but you will not lose your statutory rights because you are unable to provide photographs.
We will arrange an appropriate resolution in accordance with your legal rights. Depending on the circumstances, this may include repair, replacement, price reduction or refund.
We will cover reasonable return delivery costs where you are entitled to a remedy for a faulty, damaged or incorrect product.
You do not need to contact the supplier directly. We will manage the matter with the relevant supplier where appropriate.
REFUNDS
Once you have cancelled your order and returned the goods, we will process any refund due in accordance with applicable law.
For cancellations under your statutory cancellation rights, we will normally issue the refund within 14 days of receiving the returned goods or, where applicable, receiving evidence that you have sent the goods back, subject to the requirements of applicable law.
Where you cancel an order under your statutory cancellation rights, we will normally refund the payments we have received from you, including the cost of standard delivery.
Where permitted by law, we may make a deduction from the refund to reflect any reduction in the value of the goods caused by handling beyond what was reasonably necessary to establish their nature, characteristics and functioning.
Refunds will normally be made using the same payment method that you used for the original transaction, unless we have agreed otherwise with you.
CANCELLATIONS BEFORE DISPATCH
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@premiumathletics.co.uk.
We will do our best to stop the order before dispatch. If the order has already been dispatched, the cancellation will be handled in accordance with your statutory cancellation rights and this Returns Policy.
PRODUCT-SPECIFIC RETURNS
Some products may have specific return conditions or may be excluded from the statutory cancellation right where a legal exception applies.
Any applicable restrictions will be clearly explained on the relevant product page or before you place your order.
Examples of products that may be subject to specific legal exceptions include products made to your specifications or clearly personalised products.
PRE-OWNED OR USED PRODUCTS
If we offer certified pre-owned or used products, any applicable return conditions will be clearly stated on the relevant product page before purchase.
Nothing in any product-specific return condition affects your statutory consumer rights.
PRODUCTS PURCHASED FOR BUSINESS OR COMMERCIAL USE
Our consumer cancellation rights apply to consumers purchasing products for personal use.
If you are purchasing products for business or commercial purposes, different contractual terms may apply.
CONTACT US
To request a return or cancellation, please contact:
Please include your order number and, where possible, the reason for contacting us so that we can assist you promptly.
Nothing in this Returns Policy affects your statutory rights as a consumer.