SHIPPING POLICY
FREE UK DELIVERY
We offer free delivery on all orders to customers within the United Kingdom.
We aim to keep our delivery process simple and straightforward, with no unexpected delivery charges at checkout.
DELIVERY TIMES
Estimated delivery times are shown on the product page or during checkout where available.
Because we work with a number of specialist suppliers, delivery times can vary depending on the product and supplier. Some products may be dispatched directly from a supplier's warehouse or fulfilment centre.
Once your order has been accepted, we will arrange for it to be dispatched as soon as reasonably possible.
Unless a different delivery period has been agreed with you, your order will normally be delivered without undue delay and, in any event, within 30 days of the contract being formed.
If there is a significant delay to your order, we will contact you using the details provided when you placed your order.
ORDER CONFIRMATION
After placing an order, you will receive an order acknowledgement by email confirming that we have received your order.
This acknowledgement does not necessarily mean that your order has been accepted. Your order will be accepted when we send you confirmation that your order has been accepted.
If we are unable to fulfil your order, for example because a product has become unavailable or there is an error with the price or product information, we will contact you and refund any payment you have made where appropriate.
ORDER DISPATCH
When your order has been dispatched, we will send you a dispatch confirmation by email where tracking information is available.
Depending on the product and supplier, your order may be sent in more than one delivery.
If you have not received your order within the estimated delivery period provided, please contact us at info@premiumathletics.co.uk and we will investigate this for you.
DELIVERY
Please ensure that the delivery address you provide when placing your order is accurate and complete.
If you are unavailable when delivery is attempted, the delivery provider may leave instructions for rearranging delivery or collecting your parcel.
For larger or specialist fitness equipment, delivery arrangements may differ from standard parcel delivery. Where additional delivery arrangements are required, we will provide relevant information before or after you place your order, as appropriate.
DAMAGED OR INCORRECT ITEMS
Please check your order when it arrives.
If your product arrives damaged, is incorrect or does not conform to your legal rights, please contact us as soon as reasonably possible at info@premiumathletics.co.uk.
Where possible, photographs of damaged packaging or the product may help us investigate the issue with the relevant supplier or delivery provider, but you will not lose your legal rights simply because you are unable to provide photographs.
We will work with you to resolve the issue in accordance with your statutory rights. Depending on the circumstances, this may include a repair, replacement, price reduction or refund where required by law.
You do not need to contact the supplier directly. We will manage the matter with the relevant supplier or service provider where appropriate.
RETURNS
If you wish to cancel your order or return a product, please see our Returns Policy for full information about your cancellation and return rights.
INTERNATIONAL DELIVERY
At present, we offer free delivery to customers within the United Kingdom only.
If we introduce international delivery in the future, we will provide details of available destinations, delivery charges and any relevant requirements before you complete your order.
CONTACT US
If you have any questions about delivery or your order, please contact us at:
Nothing in this Shipping Policy affects your statutory rights as a consumer.